Privacy Policy

We take our customers' privacy seriously and ensure that any personal information we collect, record, store, or use is handled with care and security, as outlined below.

Data protection is a priority, and your privacy matters to us. We process your personal details only as described in this Privacy Policy, ensuring that we collect only necessary and relevant information for our interactions with you. Your data will be retained only as long as required by law or for the purpose it was collected.

You may browse our website, www.iRenew.shop, without providing personal details. During your visit, you remain anonymous unless you create an iRenew account and log in using your credentials.

For any inquiries or feedback, please reach out to our Customer Service team.

Collection of Personal Information iRenew does not sell, share, or trade customers' personal information collected online with third parties.

Personal information collected online is disclosed only within our corporate group and to third parties for the specific purposes outlined and authorized by you, such as processing a purchase on our website.

When you create an iRenew account, the personal information collected may include:

• Name

• Delivery Address

• Email Address

• Date of Birth (Optional)

• Gender (Optional)

For purchases on the iRenew website, additional personal information may include:

• Telephone Number

• Mobile Number

• Delivery Address

• Payment details (optional)

The personal information collected is used for the following purposes:

• Delivering purchased products, including providing necessary details to couriers or suppliers.

• Informing and updating you on delivery status and customer support.

• Providing relevant product details and order processing.

• Managing your registered account.

• Verifying and handling financial transactions securely.

Optional details like date of birth and gender may be used for research and promotional purposes to enhance your experience. Providing this information indicates consent to such usage.

Marketing and Promotional Materials Subscription When registering for an iRenew account, you may choose to subscribe to marketing and promotional materials. These materials may come from our corporate group or affiliated third parties. If you opt-in, you consent to us processing your information for this purpose. You may unsubscribe at any time via the unsubscribe function in our electronic marketing materials.

Accessing Your Orders Order details may be stored but cannot be retrieved directly by us for security reasons. You can access your order history by logging into your iRenew account, where you can view and manage orders, address details, and subscriptions. You are responsible for keeping your login details secure, and we cannot be held liable for password misuse unless caused by our negligence.

Updating Your Personal Information You can access and update your personal details anytime by logging into your iRenew account.

We use tracking technologies such as Google Analytics to collect demographic data, interests, and ad interactions. Users can opt out of Google Analytics for Display Advertising and customize their ad preferences via Ads Settings.

iRenew and third-party vendors use cookies to optimize advertising based on your past visits to our website.

Security of Personal Information iRenew takes security seriously and ensures that all collected information is safely stored. We protect your data by:

• Restricting access through password protection.

• Implementing security technologies to prevent unauthorized access.

• Securely disposing of data when no longer needed.

Disclosure of Personal Information Your personal information will not be shared with organizations outside our corporate group except as necessary to fulfill your purchase, delivery, or authorized services. In rare cases, disclosure may be required to prevent a threat to life, comply with legal obligations, or ensure security.

If you believe your privacy has been breached, please contact our Customer Service team.

Collection of Computer Data When visiting iRenew, our servers automatically record data such as:

• IP address

• Browser type

• Referral website

• Pages visited on our site

• Time spent on pages and interaction details

This information is used for analysis and improvement of our website and services. It is not linked to personal information.

Changes to the Privacy Policy iRenew reserves the right to modify this Privacy Policy at any time. Updates will be published on our website, and we encourage you to review the policy periodically.

Complaints and Inquiries If you have concerns regarding your privacy, please contact our Customer Service team for assistance or email us at hello@irenewmobile.my.